Is your WFM forecasting method phoning it in?Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

What can you learn from a billion customer interactions? Plenty.Exceeding customer expectations is critical in today's competitive market. But what's the real impact of exceptional CX on your bottom ...

Get essential insights into what's next for business CX and AI in 2025In the current business landscape, prioritizing CX is essential for success. Those who take strategic steps to embrace the power ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution should take into account asynchronous, ...

The emergence of personal shopping agents will transform e-commerce and vastly improve the customer experience, yet this will only happen if retailers are prepared. Depending on the retailer’s ...

Cyara, a provider of artificial intelligence-driven customer experience assurance solutions, has named Rishi Rana, its former president, as its new CEO, while Co-Founder Alok Kulkarni transitions to ...

C3 AI, a business artificial intelligence software provider, has been awarded U.S. patent (US 12,111,859) for its advanced AI agent generative AI technology.

The Access Group, a provider of business management software for mid-market organizations, will acquire Paytronix, a provider in guest engagement for restaurants and convenience stores. Financial ...

With Bloomreach's RCS, marketers can guide customers through their shopping journeys and tailor recommendations to their preferences in real time. With no character limits and high-quality image ...

Jasper, a marketing platform provider, has expanded its product suite to include the new AI App Library, a directory of more than 80 purpose-built marketing artificial intelligence applications. This ...