As people start to settle into the groove of a new year many will be looking for a fresh start or a new change and there are ...

In January 2025, NordVPN launched a new protocol called NordWhisper, specifically designed to help users bypass VPN blocks ...

Itas Solutions, based on Mold High Street, has become the first organisation in the UK to win the Sage Intacct Customer Success Partner of the Year award two years in a row.

Aldi Australia has rolled out an exciting update to its hugely popular online shopping service in response to strong customer ...

Now that New Year's is over, perhaps one of your resolutions was to find a new job. January is a peak period for job ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The survey took place from September 2024 to August 2025, ...

State-owned BASIC Bank Limited has inaugurated a "fortnight-long customer service" initiative to mark Youth Festival 2025, running from 19 October to 2 November 2025. The programme forms part of a ...

The University of California opened its doors in 1869 with just 10 faculty members and 40 students. Today, the UC system has more than 295,000 students and 265,000 faculty and staff, with 2.0 million ...

While not always perfect, customer experience in the telecommunications industry has come a long way, and it continues to improve. What was once measured by basic metrics like Net Promoter Score (NPS) ...

Most reasonable people would agree that retail workers deserve to be treated like human beings, but some people would rather they behave like puppets. So after working a long shift, being told to ...