Regulators’ assessment of customer support centers has spurred recent lawsuits from UnitedHealthcare, Centene and Humana. But ...

A guide to keeping your plans private through every step of an abortion in any state, including Florida and South Dakota ...

Another became convinced that the people trying to guide her through the psychedelic trip ... On Aug. 18, a client at the ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

VereQuest has been a trusted partner to leading organizations, helping them improve contact center agent performance and overall customer engagement since 2002. With extensive experience in call ...

Center Valley: 5-7 p.m. Nov. 16, Promenade Shops at Saucon Valley, 2845 Center Valley Parkway. Music by The Swing Time Dolls, ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

When does the concert start? What's the Footprint Center bag policy? Here's everything to know about Mariah Carey's Christmas ...

The union says it is seeking "fairness on economic issues and desperately needed improvements on safety and security for both passengers and transit workers." ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

More than 40% of voters across Sonoma and Napa counties have already cast ballots. If you still need to vote, here’s where ...