Research firm MarketsandMarkets valued the current retail artificial intelligence market at $31.12 billion globally and expects it to reach $164.74 billion by 2030, growing at a compound annual rate ...

MuleSoft has launched full lifecycle AsyncAPI support, enabling organizations to power artificial intelligence agents with real-time data through seamless integration with event-driven architectures ...

Is your WFM forecasting method phoning it in?Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail. CX Day, which was held on Oct. 1, is a global day of celebration, honoring the ...

What can you learn from a billion customer interactions? Plenty.Exceeding customer expectations is critical in today's competitive market. But what's the real impact of exceptional CX on your bottom ...

Get essential insights into what's next for business CX and AI in 2025In the current business landscape, prioritizing CX is essential for success. Those who take strategic steps to embrace the power ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution should take into account asynchronous, ...

The emergence of personal shopping agents will transform e-commerce and vastly improve the customer experience, yet this will only happen if retailers are prepared. Depending on the retailer’s ...

Cyara, a provider of artificial intelligence-driven customer experience assurance solutions, has named Rishi Rana, its former president, as its new CEO, while Co-Founder Alok Kulkarni transitions to ...

C3 AI, a business artificial intelligence software provider, has been awarded U.S. patent (US 12,111,859) for its advanced AI agent generative AI technology.

The Access Group, a provider of business management software for mid-market organizations, will acquire Paytronix, a provider in guest engagement for restaurants and convenience stores. Financial ...