Conflict specialist Jane Gunn looks at 10 tough realities of decision-making in conflict – and how we can improve.

Justice does not require conquest and coercion. It is achieved through mercy and compassion. A soft word is stronger than the sword.

Tension and disagreement are inevitable in the workplace. But there’s a difference between healthy and unhealthy conflict. Here are four ways to encourage productive conflict on your team. Say it’s ok ...