All of CBA’s call centre inquiries are now handled by employees in Australia. But the deal with Amazon has already begun to change how the bank operates. Previously, calls were recorded so staff ...

Image / 123RF Commonwealth Bank of Australia - owner of ASB - is exploring the possibility of replacing thousands of its call centre staff with AI, according to an AFR report. The bank ...

On Tuesday, the Commonwealth Bank of Australia (CBA) announced it would become the first Australian company to use Amazon Web ...

Elon Musk, owner of social media platform X, on Friday called Australia's centre-left government "fascists" over proposed ...

NSW is less prepared to fight a pandemic today than before COVID-19, say top infectious disease and public health veterans at ...

One of Australia’s biggest banks is reportedly trialling a ChatGPT-style AI chat bot that could soon replace thousands of local call centre staff.

One of Australia’s big four banks is exploring the prospect of trialling an AI-style chatbot that could replace its call centre staff. Commonwealth Bank is currently conducting trials of Hey ...

When Catherine, Princess of Wales, made a low-key return to work this past week, it was in marked contrast to an ...

Three children in far north Queensland have recently become unwell with meningococcal disease, a life-threatening infection ...

Banks, telcos and social media platforms will be required to put help for scam victims front and centre on their websites and ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...