Is your WFM forecasting method phoning it in?Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

The emergence of personal shopping agents will transform e-commerce and vastly improve the customer experience, yet this will only happen if retailers are prepared. Depending on the retailer’s ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Marchex, a conversational intelligence technology provider, has begun a phased rollout of its vertical-specific advanced AI solutions for lead identification, lead value assessment, and trending ...

Get essential insights into what's next for business CX and AI in 2025In the current business landscape, prioritizing CX is essential for success. Those who take strategic steps to embrace the power ...

With Bloomreach's RCS, marketers can guide customers through their shopping journeys and tailor recommendations to their preferences in real time. With no character limits and high-quality image ...

What can you learn from a billion customer interactions? Plenty.Exceeding customer expectations is critical in today's competitive market. But what's the real impact of exceptional CX on your bottom ...

Coveo partners with Shopify, offering AI search, personalized recommendations, generative answering, and margin optimization for superior shopper experiences.

Integrate's latest innovations help marketers streamline multichannel lead management, enhance compliance, measure marketing results, and drive revenue growth.

Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution should take into account asynchronous, ...

UserTesting's new capabilities allow organizations to unlock customer insights at scale, set new experience benchmarks, and streamline design workflows.

Yext's Reserve with Google integration allows consumers to make reservations right from within their searches.