The emergence of personal shopping agents will transform e-commerce and vastly improve the customer experience, yet this will only happen if retailers are prepared. Depending on the retailer’s ...

Get essential insights into what's next for business CX and AI in 2025In the current business landscape, prioritizing CX is essential for success. Those who take strategic steps to embrace the power ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

What can you learn from a billion customer interactions? Plenty.Exceeding customer expectations is critical in today's competitive market. But what's the real impact of exceptional CX on your bottom ...

Coveo partners with Shopify, offering AI search, personalized recommendations, generative answering, and margin optimization for superior shopper experiences.

Integrate's latest innovations help marketers streamline multichannel lead management, enhance compliance, measure marketing results, and drive revenue growth.

Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution should take into account asynchronous, ...

Yext's Reserve with Google integration allows consumers to make reservations right from within their searches.

UserTesting's new capabilities allow organizations to unlock customer insights at scale, set new experience benchmarks, and streamline design workflows.

Cyara, a provider of artificial intelligence-driven customer experience assurance solutions, has named Rishi Rana, its former president, as its new CEO, while Co-Founder Alok Kulkarni transitions to ...

Coveo has joined the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS partners that provides software solutions that run on or integrate with ...

Outreach, a sales execution platform provider, has integrated with Clay, a company that helps go-to-market teams uplevel their data enrichment and automate personalized outreach and help sellers ...