All businesses, from startup coffee roasters to billion-dollar e-commerce companies, are vested in tracking their progress, figuring out what works and fixing what doesn’t. That’s where Key ...

The concept of Key Performance Indicators (KPIs) sounds like it should solve all problems by measuring how effectively an individual, team, or organization is achieving important goals. But in ...

How do you choose which key performance indicators (KPIs) matter to your business to understand your business’s financial ...

Customer emotions seem to be an afterthought for most companies. Most companies measure success through customer actions–conversions, click-through rates, sales, downloads, etc.–so that’s what gets ...

The Financial Accounting Standards Board issued an invitation to comment Thursday requesting input on financial key performance indicators such as EBITDA and free cash flow and how they should be ...