Forbes

Dell's Premium Support Plus Brings Automated Support To Consumer PCs

New PC hardware, like the new Inspiron 15 7000 Gaming Laptop that Dell announced at IFA, generate buzz but what keeps consumers happy and returning to a PC vendor? Ease of use, maintenance and support ...
Techaeris

Dell updates Inspiron, XPS laptops; announces Premium Support Plus

In addition to announcing the Dell Visor mixed reality headset at IFA 2017, the company has also announced updates to the Inspiron and XPS laptop series, as well as a new Premium Support Plus support ...
Business Wire

Dell Expands Availability of Premium Support for PCs to Consumers in 110 Countries across Asia-Pacific, Europe, the Middle East, Africa and Latin America

ROUND ROCK, Texas--(BUSINESS WIRE)--Dell today announced it is expanding the availability of Premium Support, a service for consumer PCs that dramatically improves the customer experience through ...
Forbes

Dell's Service AI Integration: A Hidden Gem At CES 2019

All of these are underpinned by Dell’s SupportAssist technology. Touted as “the ultimate support service for consumer PCs,” Premium Support Plus is the, well, premium option, and I think the tagline ...
Engadget

Dude, you're getting a call from Dell

Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit, the company seems to be showing some self-awareness. After making some recent improvements to its ...