Opinions expressed by Entrepreneur contributors are their own. If you’re in the professional services industry, take a step back and watch what’s happening in the banking industry right now. As of ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute, Inc., a leading end-to-end customer engagement platform, today announced the release of Customer Confidence, a new Voice of the Customer (VoC) solution ...

As building and maintaining customer trust becomes integral to long-term success, US customer experience (CX) leaders are stepping up with new strategies and tools aimed at strengthening brand ...

Every online interaction leaves a trace—a breadcrumb in the vast expanse of data that defines our digital footprint. As this footprint expands, inevitably, so does the conversation around data privacy ...

Customers need confidence in their financial institutions more than ever. The “Edelman Trust Barometer 2021” indicates a concerning trend for financial services. While trust in business generally has ...

Recently, I asked a customer what he most wants his employees to get from our training. Because he has more than one training need, he took a moment to think about it, and then he answered – ...

LOWELL, Mass. & WESTON, Fla.--(BUSINESS WIRE)--UKG, a leading provider of HR, payroll, workforce management, and culture solutions for all people, today provided a business update for the first ...

The Central Bank of Nigeria (CBN) in 2012 launched the National Financial Inclusion Strategy. This ambitious programme seeks to increase financial inclusion from 53.7% in 2010 to 80% by year 2020. By ...