Anthropic releases its Agent Skills framework as an open standard, with Microsoft, OpenAI, Atlassian, and Figma already adopting the technology that teaches AI assistants to do specialized work.

Anthropic PBC said today it’s updating its Skills feature, which enables companies to teach its powerful large language model how to perform very specific, work-related tasks. The update comes as the ...

Microsoft is no longer content to sell individual AI copilots, it now wants to sit on top of the entire agent stack and coordinate how those bots behave at work. With Agent 365, the company is ...

So much of the conversation around Generative AI in the contact center pits agents against bots and other AI-driven features. But what if a bot turned out to be an agent's best friend, and vice versa?

An agent-centric view of customer service remains the gold standard for the customer service experience. We even hear about super-agents that see performance boosts with advanced, contextual AI. Human ...

Maybe they should change the button to say, “I am a robot”? On Friday, OpenAI’s new ChatGPT Agent, which can perform multistep tasks for users, proved it can pass through one of the Internet’s most ...